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IP Communications Express Account Manager (IPCXAM)

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646-222:下载646-222考试题库演示部分（PDF格式）

646-222题库部分演示（DEMO）

1.An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. This customer manages a large enterprise campus and three small branch offices. Which Cisco CallManager Express feature should the account manager discuss with this customer?
A.integrated IP telephony services
B.robust PSTN interfaces
C.interoperability between Cisco CallManager and Cisco CallManager Express
D.remote maintenance
Correct:C
2.Cisco Unity Express adds which three features to the Cisco IP Communications Express solution? (Choose three.)
A.data encryption
B.auto attendant
C.voice mail
D.call processing
E.group messaging
F.call routing
Correct:B C F
3.A potential customer has several global offices, including one in North America, two in France, and one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the needs of the customer?
A.Cisco Unity Express
B.Cisco Unity
C.customized XML applications
D.Cisco CallManager
Correct:A
4.You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings. Which tool should you use?
A.Cisco ROI analysis
B.Cisco CNIC
C.business case from the industry of the prospect
D.customized hurdle rate analysis
Correct:B
5.The operations manager of a potential customer is concerned about implementing a VoIP solution because of the possibility of interoperability issues with existing equipment. Which differentiator would be most appropriate to position a Cisco IP Communications solution against competitors?
A.An IP-enabled PBX does not offer "five nines" availability. A Cisco IP Communications solution must integrate with existing legacy equipment that has 99.999 percent availability.
B.A Cisco IP Communications solution offers investment protection for a large installed base, as well as retention of legacy equipment.
C.Proprietary software and IP phones are often used to enable an existing PBX system for IP-based communications, locking the customer into using specific products indefinitely. With a Cisco solution, PBX-enabled devices can be used on the network.
D.Cisco IP Communications solutions are based on tested and verified designs that ensure the tight integration of all equipment and applications, enabling customers to migrate slowly to complete convergence and retain legacy equipment and existing applications.
Correct:D
6.Together, which two products provide a complete solution for the SMB or enterprise branch and is ideal for extending a decentralized Cisco IP Communications solution to individual sites. (Choose two.)
A.Cisco CallManager
B.Cisco CallManager Express
C.Cisco Unity
D.Cisco Unity Express
Correct:B D
7.One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth. Which strategy would be most appropriate to defuse this concern?
A.Unlike traditional office environments where voice and data are separate, Cisco IP Communications supports the idea of a converged network where the telephony and IP components are integrated.
B.An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility to implement nonproprietary solutions in the future.
C.With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18 months on average and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
D.Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI. Cisco or its IP telephony specialized channel partners can also customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications.
Correct:C
8.When used together with Cisco CallManager Express, Cisco Unity Express provides a voice-mail solution for a small office that is effective for up to how many users?
A.50
B.100
C.200
D.400
Correct:B
9.Cisco CallManager Express supports FXO trunks, analog DID, T1/E1, BRI, PRI, and E1 R2 signaling. Which benefit of Cisco CallManager Express does this represent?
A.cost-effectiveness
B.robust PBX functionality
C.remote maintenance
D.robust PSTN interfaces
Correct:D
10.The finance manager from a prospective client organization has expressed an interest in improving business processes and making intelligent business investments in technology. The marketing manager is eager to improve lead generation and distribution, and the IT manager would like to simplify network management and streamline the delivery of end-user support. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
A.reduce operating costs
B.improve business development
C.improve asset utilization
D.improve business processes
Correct:D
11.If a customer is specifically interested in reducing the cost of IT overhead, which benefit is most applicable?
A.improved employee processes
B.reduced network administration
C.reduced long-distance charges
D.increased productivity of sales representatives
Correct:B
12.Which tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses on areas of IP telephony savings for Cisco IP Communications Express solutions?
A.Cisco CNIC
B.computer telephony integration analyzer
C.Cisco ROI methodology
D.needs-based competitive differentiator
Correct:C
13.What are two areas of savings often associated with convergence in terms of lowered costs over traditional voice communication? (Choose two.)
A.toll bypass
B.data storage
C.XML applications
D.moves, adds, and changes
E.CTI
Correct:A D
14.A potential customer has just described its system, which includes equipment that connects its users, provides many advanced services, connects to the PSTN, and is owned by the phone company. Which of the following systems does the customer most likely use?
A.PBX
B.Centrex
C.key system
D.packet-switched network
Correct:B
15.Which answer would be most appropriate if a potential customer asked how to protect against viruses and attacks if Cisco IP Communications shared its data network?
A.Cisco recommends purchasing CSA for all of your Cisco CallManager servers. This proactive software uses leading-edge behavioral technology to detect and prevent attacks before they cause damage.
B.Cisco network security policies are an integrated part of Cisco IP Communications. A set of guidelines and software services can be implemented to secure against virus attacks, services attacks, hackers, and IP phone attacks.
C.Security is not a concern with Cisco IP Communications. Most viruses and attacks only affect the data network
D.Because security is only a concern if you do not purchase the Cisco Self-Defending Network, Cisco recommends adding the Cisco Self-Defending Network to your integrated solution.
Correct:B
16.An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer?
A.a full Cisco CallManager solution
B.a full Cisco CallManager solution with Cisco Unity
C.Cisco CallManager Express
D.Cisco CallManager Express with Cisco Unity Express
Correct:D
17.You are meeting with the IT manager of a firm that is planning to use a Cisco 3845 Integrated Services Router with Cisco CallManager Express. The customer plans on deploying 100 Cisco IP phones to start. How many additional Cisco IP phones will be supported by this solution?
A.20
B.44
C.100
D.140
Correct:D
18.The IT manager of an enterprise firm is deciding whether to purchase licenses for Cisco CallManager Express. The typical branch site in question has 50 analog phones and keeps 10 IP phones for the dynamic needs of salespeople who might come in as needed. Will Cisco CallManager Express support the number of analog phones and IP phones described, and what are the maximum analog phones and IP phones possible?
A.Yes. Cisco CallManager Express supports up to 100 analog phones and 24 IP phones.
B.Yes. Cisco CallManager Express supports up to 88 analog phones and 24 IP phones
C.No. Cisco CallManager Express only supports up to 50 analog phones and 24 IP phones.
D.No. Cisco CallManager Express does not support analog phones, but does support 24 IP phones.
Correct:B
19.With Cisco CallManager Express, which router supports up to 240 IP phones?
A.Cisco 3725 Multiservice Access Router
B.Cisco 3745 Multiservice Access Router
C.Cisco 3825 Integrated Services Router
D.Cisco 3845 Integrated Services Router
Correct:D
20.Which two concerns best describe the typical priorities of an operations manager? (Choose two.)
A.improving end-user support
B.forecasting accurately
C.impacting corporate brand image
D.improving order processes
Correct:B D
21.What best describes the benefit of convergence?
A.reduced total cost of ownership
B.investment protection
C.retention of existing hardware
D.safe-guarded functionality of a single-vendor network
Correct:A
22.Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing TDM systems and applications, as well as support which two traditional telephony networking standards? (Choose two.)
A.QSIG
B.BGP
C.SIP
D.TDM
E.DPNSS
Correct:A E
23.Cisco CallManager Express coupled with what other Cisco technology acts as a call-processing solution for small and medium-sized businesses?
A.Cisco Media Convergence Server
B.Catalyst switch
C.integrated services router
D.analog phone gateway
Correct:C
24.An account manager is meeting with a customer who is running Cisco 2821 Integrated Services Routers at various branches with Cisco Unity Express Network Module cards in each router. The customer has decided to upgrade to Cisco 2851 Integrated Services Routers for various reasons. The customer wants to maintain the same level of voice mail and auto attendant as before and is concerned whether new equipment will need to be purchased. What should be your response to the customer?
A.Upgrade to the new routers and purchase a Cisco Unity Express Network Module Enhanced Capacity.
B.Keep the same routers and purchase a Cisco Unity Express Network Module Enhanced Capacity.
C.Upgrade to the new routers and keep the same Cisco Unity Express Network Module.
D.Upgrade to Cisco 3800 Series Integrated Services Routers and keep the same Cisco Unity Express Network Module.
Correct:C
25.An account manager is meeting with a customer who oversees six branch offices. The customer is concerned about managing all the devices required by a Cisco IP Communications solution. Which two features of Cisco Unity Express should the account manager discuss with this customer? (Choose two.)
A.built-in auto attendant
B.ease of operation
C.GDMs
D.leveraged infrastructure
Correct:B D
26.Which two baseline discovery questions would be most appropriate to ask a telecommunications manager? (Choose two.)
A.How adaptable is your organization in tracking sales lead generation?
B.Would simplifying the combination of voice applications with other business systems reduce the complexity of your IP infrastructure?
C.How many employees currently require training on your existing telecommunications infrastructure?
D.Do you anticipate a need to integrate distributed business entities in the next two to three years?
E.Is it important for you to generate new revenue streams?
Correct:B D
27.What is the best description of a converged solution?
A.circuit-switched network that maintains a dedicated connection with continuous bandwidth
B.hybrid circuit and packet network that increases bandwidth requirements but leads to reduced overhead
C.proprietary system that integrates voice and video on a single network
D.packet-switched network that does not require a dedicated connection
Correct:D
28.The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. E-mail is slow, the voice-mail system is outdated, and employee productivity and responsiveness are suffering. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
A.reduce operating costs
B.increase revenue generation
C.facilitate future expansion
D.reduce the number of employees
Correct:A
29.In a meeting with the IT manager at a customer site, the IT manager asks you whether Cisco CallManager Express and Cisco Unity Express would be ideal to maintain a single, centralized call-processing and voice-mail system for multiple sites. What should be your response to the customer?
A.Yes, having Cisco CallManager Express and Cisco Unity Express at the central site is a preferred solution.
B.No, having Cisco CallManager at the central site and Cisco Unity Express at the branch site is a preferred solution.
C.No, having Cisco CallManager Express and Cisco Unity Express at the branch office is a preferred solution.
D.No, having Cisco CallManager and Cisco Unity at the central site is a preferred solution.
Correct:D
30.An account manager is meeting with a customer running Cisco 2800 Series Integrated Services Routers with a Cisco Unity Express Advanced Integration Module at various branch offices. Currently, there are enough mailboxes, and the limit of allowed mailboxes has not been reached. However, the customer is concerned about running out of voice mailboxes because of an expected 25 percent growth across branches. What should you recommend to the customer?
A.Upgrade the Cisco IOS software.
B.Upgrade to Cisco 3800 Series Integrated Services Routers.
C.Swap Cisco Unity Express Advanced Integration Module with a Cisco Unity Express Network Module.
D.Migrate to Cisco Unity.
Correct:C

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